Automate Any Process And Task

With no configuration or adaptation friction, you define the output you need and it is delivered where you need it, taking your company's data security into account.

Protect Your Job

The implemented automation gives you time to understand how your processes and tasks have been optimized, so you can communicate the value you have generated within your company.

Basic Office Tasks You Can Already Automate

Sort and file emails

Answer frequent questions

Route messages to the right person

Remind pending replies

Coordinate schedules between people

Book and reschedule meetings

Send reminders and confirmations

Write and send meeting minutes

Name, sort and file documents

Extract data from PDFs and invoices

Generate contracts and letters from templates

Make backup copies

Copy data between spreadsheets and systems

Validate and clean information

Consolidate data from several sources

Keep lists up to date

Issue invoices and receipts

Reconcile payments and transactions

Chase overdue invoices

Record expenses from receipts

Prepare expense reports

Request and compare quotes

Generate purchase orders

Track supplier deliveries

Warn when to restock

Record contacts and inquiries

Send proposals and follow-ups

Update the CRM

Report the status of each request

Manage hires, departures and vacations

Prepare onboarding paperwork

Remind contract and license expirations

Receive expense and purchase requests

Take approvals through their flow

Escalate whatever is delayed

Build periodic reports

Update indicator dashboards

Warn of deviations

Send the weekly summary

Protect Your Job

Many of the tasks we offer to automate can also be done with the apps of the frontier models. That is true, and we are not going to tell you otherwise.

The difference is not the tool. It is that here you are not alone with it: behind it there are people who work with you as consultants, coaches and researchers.

As consultants, we help you see which processes in your work are worth automating first and how to do it well.

As coaches, we work with you so you bring these tools into your day to day and feel confident using them.

As researchers, we follow closely what changes every week and tell you what really works for your job.

That way you stay up to date on how to bring value to the company where you work. And your place in it becomes more solid.

USD 10 Per Month

USD 30 Per Month

For 1 process

For unlimited processes

Temporary offer

Every month you can add a new process. Your previous ones stay in place.

You can add individual processes for different people in your company to extend your own value network. Those people will have the process you are paying for. It is a way to take a more active part in the company.

Pay

Pay

Review The Industries And Processes Included

Before you decide, browse the industries, instances and business processes already documented, and see where you can start.

See industries and processes

The Platforms We Have Already Designed

Screens of the web platforms that propose business models on the Internet. Pick a model to see its modules and views; tap a screen to see it in full.

Instance Module View

Industries And Business Processes

Browse the industries the library covers, the activities it recognizes in each one and the business processes already documented.

Find Your Industry

Locate your company's industry and see which business processes we already know in it, so you know where to start.

Industries and processes

Industries, Instances And Business Processes

Pick an industry to see its instances, and an instance to see the business processes already documented.

BMining and quarrying14 instances · 64 processes
0510Hard coal mining4 processes
  • Mining front planning and development
  • Run-of-mine coal extraction and haulage
  • Coal beneficiation and washing
  • Stockpiling, blending and bulk dispatch
0520Lignite mining5 processes
  • Overburden stripping and waste removal
  • Lignite extraction at the mining front
  • Lignite conditioning and grading
  • Coal yard management and continuous dispatch
  • Environmental backfilling and remediation of the mine pit
0610Crude petroleum extraction5 processes
  • Well drilling and completion
  • Well fluid extraction and artificial lift
  • Surface separation and treatment of crude oil
  • Well intervention and workover
  • Crude oil fiscal metering, storage and dispatch
0620Natural gas extraction5 processes
  • Gas well drilling and completion
  • Wellhead extraction and gathering
  • Natural gas treatment and conditioning
  • Compression, fiscal metering and dispatch
  • Well integrity management and workover
0710Iron ore mining4 processes
  • Ore extraction and haulage
  • Iron ore beneficiation and concentration
  • Tailings and waste rock management
  • Homogenization and bulk dispatch
0721Uranium and thorium ore mining4 processes
  • Ore extraction and radiometric sorting
  • Hydrometallurgical concentration and concentrate precipitation
  • Safe treatment and disposal of radioactive tailings
  • Safeguards oversight and nuclear concentrate dispatch
0729Mining of other non-ferrous metal ores5 processes
  • Mine planning and design
  • Ore extraction and haulage
  • Ore beneficiation and concentration
  • Tailings management and disposal
  • Concentrate marketing and dispatch
0810Quarrying of stone, sand and clay4 processes
  • Quarry material extraction
  • Aggregate processing and grading
  • Aggregate quality control and certification
  • Dispatch and weighbridge weighing
0891Mining of chemical and fertilizer minerals5 processes
  • Mining front planning and preparation
  • Ore extraction and haulage
  • Chemical mineral beneficiation and concentration
  • Grade control and chemical quality certification
  • Bulk dispatch and industrial transport
0892Peat extraction5 processes
  • Peat bog conditioning and drainage
  • Field harvesting and drying of peat
  • Stockpiling and preservation of peat in piles
  • Peat processing, milling and grading
  • Peat packaging, palletizing and dispatch
0893Salt extraction4 processes
  • Brine concentration and crystallization
  • Raw salt harvesting and stockpiling
  • Salt beneficiation and refining
  • Mining dispatch and shipping
0899Other mining and quarrying n.e.c.5 processes
  • Ore extraction at the face
  • Processing and particle-size grading
  • Batch quality control and certification
  • Weighing and bulk dispatch
  • Waste rock management and progressive remediation
0910Support activities for petroleum and natural gas extraction5 processes
  • Tendering and contracting of oilfield services
  • Readiness and mobilization to location
  • Execution of technical well operations
  • Demobilization and site cleanup
  • Technical certification and commercial settlement
0990Support activities for other mining and quarrying4 processes
  • Drilling and geological core recovery
  • Controlled rock drilling and blasting
  • Loading and hauling of material at the quarry or mine
  • Dewatering and drainage of mine workings
CManufacturing137 instances · 671 processes
1010Processing and preserving of meat5 processes
  • Receiving, ante-mortem inspection and slaughter
  • Refrigerated preservation and aging
  • Cutting and deboning
  • Processed meat product manufacturing
  • Meat packaging, labeling and dispatch
1020Processing and preserving of fish, crustaceans and molluscs5 processes
  • Receiving and control of aquatic raw material
  • Conditioning and cutting of aquatic products
  • Preservation and stabilization of aquatic product
  • Traceable packaging, sealing and labeling
  • Sanitary release and dispatch of finished product
1030Processing and preserving of fruit, legumes and vegetables5 processes
  • Receiving and control of agricultural raw material
  • Vegetable conditioning and preparation
  • Blend formulation and heat treatment
  • Hermetic packaging and autoclave sterilization
  • Incubation and release of finished batches
1040Manufacture of vegetable and animal oils and fats4 processes
  • Raw material receiving and conditioning
  • Crude oil and fat extraction
  • Oil and fat refining and purification
  • Packaging and dispatch of finished products
1050Manufacture of dairy products5 processes
  • Raw milk collection and receiving
  • Raw material sanitization and standardization
  • Dairy product transformation and manufacturing
  • Portioning and packaging
  • Cold chain management and dispatch
1061Manufacture of grain mill products5 processes
  • Grain receiving and intake
  • Grain conditioning and preparation
  • Milling and particle-size grading
  • Flour formulation, fortification and blending
  • Mill product packaging and shipping
1062Manufacture of starches and starch products4 processes
  • Starch extraction by wet milling
  • Native starch drying and conditioning
  • Chemical and physical starch modification
  • Enzymatic saccharification and syrup production
1071Manufacture of bakery products5 processes
  • Production planning and scheduling
  • Raw material procurement and receiving
  • Bakery product making and baking
  • Quality control and food safety
  • Finished product packaging and dispatch
1072Manufacture of sugar5 processes
  • Sugar cane receiving and assessment
  • Juice extraction and clarification
  • Evaporation and crystallization
  • Sugar centrifugation and drying
  • Sugar portioning and dispatch
1073Manufacture of cocoa, chocolate and sugar confectionery5 processes
  • Cocoa bean grading and receiving
  • Cocoa liquor and cocoa butter production
  • Chocolate formulation, refining and conching
  • Chocolate tempering, molding and packaging
  • Confectionery and candy manufacturing
1074Manufacture of macaroni, noodles, couscous and similar farinaceous products5 processes
  • Farinaceous raw material receiving and control
  • Dosing, kneading and extrusion
  • Drying and thermal stabilization
  • Packaging and contaminant detection
  • Quality control and batch release
1075Manufacture of prepared meals and dishes5 processes
  • Industrial recipe development and scale-up
  • Perishable raw material procurement and receiving
  • Batch culinary manufacturing and cooking
  • Portioning, packaging and thermal stabilization
  • Release and cold chain dispatch
1079Manufacture of other food products n.e.c.5 processes
  • Raw material receiving and control
  • Production planning and scheduling
  • Food making and blending
  • Product packaging and labeling
  • Quality control and batch release
1080Manufacture of prepared animal feeds5 processes
  • Diet and ration formulation
  • Raw material receiving and stockpiling
  • Feed making and processing
  • Safety control and batch release
  • Finished product shipping and dispatch
1101Distilling, rectifying and blending of spirits5 processes
  • Substrate preparation and fermentation
  • Alcohol distillation and rectification
  • Barrel maturation and aging
  • Formulation, cutting and blending
  • Packaging and tax control
1102Manufacture of wines5 processes
  • Harvest receiving and processing
  • Fermentation and maceration
  • Aging and maturation
  • Stabilization and clarification
  • Bottling and packaging
1103Manufacture of malt liquors and malt5 processes
  • Brewing wort production
  • Fermentation and maturation
  • Filtration and carbonation
  • Packaging and pasteurization
  • Quality control and batch release
1104Manufacture of soft drinks; production of mineral waters and other bottled waters4 processes
  • Water treatment and purification
  • Syrup formulation and preparation
  • Beverage packaging and conditioning
  • Quality control and batch release
1200Manufacture of tobacco products4 processes
  • Tobacco leaf collection and stripping
  • Cut tobacco production and blending
  • Cigarette manufacturing and assembly
  • Packing and tax stamping
1311Preparation and spinning of textile fibres5 processes
  • Textile raw material sorting and receiving
  • Fiber opening, cleaning and blending
  • Carding, drawing and roving production
  • Spinning and basic yarn formation
  • Yarn clearing, winding and conditioning
1312Weaving of textiles5 processes
  • Technical development and fabric sampling
  • Warp preparation and sizing
  • Drawing-in and loom setup
  • Weaving and weaving control
  • Inspection, mending and grading of greige fabric
1313Finishing of textiles5 processes
  • Dye recipe formulation and approval
  • Greige fabric preparation and pretreatment
  • Textile dyeing and fixing
  • Physico-chemical finishing and dimensional stabilization
  • Inspection, quality control and dispatch of finished lots
1391Manufacture of knitted and crocheted fabrics5 processes
  • Knitted fabric development and sampling
  • Yarn procurement and conditioning
  • Knitting machine fabric production
  • Knitted fabric dyeing and finishing
  • Quality control and dispatch of finished rolls
1392Manufacture of made-up textile articles, except apparel5 processes
  • Technical development and pattern making of textile articles
  • Textile raw material procurement and control
  • Textile spreading, cutting and bundling
  • Textile article sewing and assembly
  • Finishing, quality control and packing
1393Manufacture of carpets and rugs5 processes
  • Textile design development and sampling
  • Yarn preparation and dyeing
  • Carpet tufting and weaving
  • Secondary backing coating and thermal finishing
  • Final quality control, cutting and packing
1394Manufacture of cordage, rope, twine and netting5 processes
  • Twisting and making of twines and strings
  • Plying and braiding of ropes and lines
  • Net and mesh weaving and roping
  • Chemical treatment and heat setting of cordage products
  • Mechanical testing and batch certification
1399Manufacture of other textiles n.e.c.4 processes
  • Technical sample approval
  • Textile web manufacturing and consolidation
  • Functional finishing and dimensional conversion
  • Quality control and batch certification
1410Manufacture of wearing apparel, except fur apparel5 processes
  • Product development and pattern making
  • Materials procurement and control
  • Textile cutting and piece preparation
  • Garment sewing and assembly
  • Finishing, quality control and packing
1420Manufacture of articles of fur5 processes
  • Technical development and model pattern making
  • Fur grading and sorting
  • Piece cutting and matching
  • Garment sewing and assembly
  • Finishing and final quality control
1430Manufacture of knitted and crocheted apparel5 processes
  • Knitted garment development and technical programming
  • Knitting and knitted panel production
  • Linking and assembly of knitted garments
  • Wet processing and dimensional stabilization
  • Final quality control and garment packing
1511Tanning and dressing of leather; dressing and dyeing of fur5 processes
  • Raw hide receiving and sorting
  • Beamhouse processing and tanning
  • Post-tanning dyeing and fatliquoring
  • Leather finishing and surface completion
  • Quality control, measurement and dispatch
1512Manufacture of luggage, handbags and the like, saddlery and harness5 processes
  • Prototype development and pattern making
  • Leather and trimmings receiving and sorting
  • Leather goods and luggage manufacturing
  • Made-to-measure saddlery and harness making
  • Finishing, quality control and packing
1520Manufacture of footwear5 processes
  • Technical development and model pattern making
  • Production planning and last balancing
  • Upper cutting and closing
  • Lasting and sole attaching
  • Finishing, quality control and packing
1610Sawmilling and planing of wood5 processes
  • Log receiving and sorting
  • Sawing and sizing of timber
  • Timber drying and stabilization
  • Wood planing and profiling
  • Grading, packing and dispatch
1621Manufacture of veneer sheets and wood-based panels5 processes
  • Veneer sheet manufacturing
  • Lignocellulosic substrate preparation and dosing
  • Hot pressing and panel consolidation
  • Sizing, calibrating and surface coating
  • Emissions control and batch certification
1622Manufacture of builders' carpentry and joinery5 processes
  • Budgeting and detailed engineering
  • Wood procurement and conditioning
  • Machining and assembly of joinery pieces
  • Surface treatment and protective finishing
  • Quality control, pre-assembly and dispatch to site
1623Manufacture of wooden containers5 processes
  • Container design and costing
  • Wood conditioning and phytosanitary treatment
  • Component machining and sizing
  • Container assembly and nailing
  • Inspection, regulatory stamping and dispatch
1629Manufacture of other products of wood; articles of cork, straw and plaiting materials5 processes
  • Raw material conditioning and stabilization
  • Technical approval and prototyping
  • Article machining and shaping
  • Chemical-sanitary treatment and protective finishing
  • Quality grading and batch release
1701Manufacture of pulp, paper and paperboard4 processes
  • Wood chip receiving and preparation
  • Cellulose pulp production and conditioning
  • Paper and paperboard manufacturing on a continuous machine
  • Paper and paperboard converting, finishing and packing
1702Manufacture of corrugated paper and paperboard and of containers of paper and paperboard5 processes
  • Technical development and quoting of cardboard packaging
  • Corrugating and converting planning and scheduling
  • Corrugated board sheet manufacturing
  • Cardboard packaging converting and finishing
  • Quality control, palletizing and dispatch
1709Manufacture of other articles of paper and paperboard5 processes
  • Product development and technical specification
  • Cellulosic raw material procurement and receiving
  • Cutting and converting scheduling and optimization
  • Paper and paperboard article converting and manufacturing
  • Quality control and batch release
1811Printing5 processes
  • Quoting and technical budgeting
  • Prepress and plate preparation
  • Print run and press printing
  • Finishing and post-press
  • Final quality control and packing
1812Service activities related to printing4 processes
  • Printing plate making
  • Sheet surface enhancement
  • Editorial binding and publication finishing
  • Die-cutting and forming of graphic pieces
1820Reproduction of recorded media5 processes
  • Technical and legal master approval
  • Master and stamper manufacturing
  • Media replication and pressing
  • Graphic printing on media
  • Final assembly and packaging
1910Manufacture of coke oven products5 processes
  • Metallurgical coal conditioning and blending
  • Carbonization in the coke oven battery
  • Coke quenching and particle-size grading
  • Recovery and refining of coke oven gas by-products
  • Metallurgical coke dispatch and certification
1920Manufacture of refined petroleum products5 processes
  • Crude oil receiving, fiscal metering and storage
  • Crude desalting and fractional distillation
  • Catalytic conversion and chemical treatment of fractions
  • Finished fuel formulation and blending
  • Finished product dispatch and fiscal transfer
2011Manufacture of basic chemicals5 processes
  • Raw material procurement and receiving
  • Continuous chemical synthesis and transformation
  • Chemical product separation and purification
  • Analytical control and quality certification
  • Bulk storage and dispatch of hazardous substances
2012Manufacture of fertilizers and nitrogen compounds4 processes
  • Synthesis of ammonia and nitrogen intermediates
  • Fertilizer formulation and granulation
  • Analytical control and agronomic certification
  • Fertilizer conditioning and dispatch
2013Manufacture of plastics and synthetic rubber in primary forms5 processes
  • Technical approval and grade specification
  • Campaign scheduling and grade sequencing
  • Reactor synthesis and polymerization
  • Compounding, extrusion and shaping into primary forms
  • Rheological quality control and grade certification
2021Manufacture of pesticides and other agrochemical products5 processes
  • Regulatory registration and authorization of plant protection products
  • Chemical raw material procurement and release
  • Industrial pesticide formulation and blending
  • Hermetic packaging and toxicological labeling
  • Treatment and neutralization of chemical effluents and waste
2022Manufacture of paints, varnishes and similar coatings, printing ink and mastics5 processes
  • Recipe formulation and approval
  • Pigment paste dispersion and milling
  • Let-down and color matching
  • Quality control and technical batch release
  • Filtering, packaging and regulatory labeling
2023Manufacture of soap and detergents, cleaning and polishing preparations, perfumes and toilet preparations4 processes
  • Formula development and health registration
  • Chemical bulk production
  • Quality control and batch release
  • Finished product packaging and conditioning
2029Manufacture of other chemical products n.e.c.5 processes
  • Chemical formulation development and approval
  • Chemical raw material procurement and technical receiving
  • Chemical batch manufacturing and formulation
  • Analytical quality control and batch release
  • Packaging, regulatory labeling and safe dispatch
2030Manufacture of man-made fibres5 processes
  • Spinnable polymer mass preparation
  • Filament spinning and extrusion
  • Drawing and molecular orientation
  • Chemical finishing and texturizing
  • Fiber cutting, packing and certification
2100Manufacture of pharmaceuticals, medicinal chemical and botanical products4 processes
  • Raw material and supplies receiving and release
  • Pharmaceutical batch manufacturing and packaging
  • Quality control and technical batch release
  • Product recall due to quality defect
2211Manufacture of rubber tyres and tubes; retreading and rebuilding of rubber tyres5 processes
  • Rubber compound mixing
  • Green tire building
  • Tire vulcanization and curing
  • Tire inspection and certification
  • Casing retreading and renewal
2219Manufacture of other rubber products5 processes
  • Technical rubber compound approval
  • Raw rubber batch mixing and release
  • Preforming and shaping of semi-finished products
  • Part molding and vulcanization
  • Deflashing, inspection and finished product release
2220Manufacture of plastics products5 processes
  • Mold and die approval
  • Raw material preparation and dosing
  • Molding line setup
  • Series processing and molding
  • Scrap recovery and grinding
2310Manufacture of glass and glass products5 processes
  • Glass batch preparation and dosing
  • Glass melting and refining
  • Glass piece forming
  • Annealing and stress-relief heat treatment
  • Cold-end inspection and product packing
2391Manufacture of refractory products5 processes
  • Refractory lining engineering and design
  • Mineral raw material preparation and sorting
  • Manufacture of shaped fired refractories
  • Monolithic refractory and castable production
  • Thermomechanical quality control and batch certification
2392Manufacture of clay building materials5 processes
  • Clay preparation and ageing
  • Green piece molding and cutting
  • Controlled material drying
  • Kiln firing and sintering
  • Sorting, palletizing and dispatch
2393Manufacture of other porcelain and ceramic products5 processes
  • Ceramic body preparation
  • Ceramic piece forming and drying
  • Glazing and surface decoration
  • Firing and thermal sintering
  • Sorting, quality control and packing
2394Manufacture of cement, lime and plaster5 processes
  • Raw material extraction and crushing
  • Raw meal homogenization and grinding
  • Calcination and thermal clinkering
  • Final grinding and binder formulation
  • Finished product packaging and dispatch
2395Manufacture of articles of concrete, cement and plaster5 processes
  • Bulk raw material receiving and control
  • Mix dosing and batching
  • Precast article molding and shaping
  • Curing and thermal stabilization
  • Mechanical testing and batch certification
2396Cutting, shaping and finishing of stone5 processes
  • Budgeting and technical cutting plan
  • Stone raw material receiving and sorting
  • Sawing and dimensional cutting
  • Stone carving and modeling
  • Finishing and surface treatment
2399Manufacture of other non-metallic mineral products n.e.c.5 processes
  • Mineral formulation development and approval
  • Mineral procurement and conditioning
  • Manufacturing and thermal consolidation
  • Safety control and batch certification
  • Order management and industrial shipping
2410Manufacture of basic iron and steel5 processes
  • Steelmaking campaign scheduling
  • Liquid steel production
  • Continuous casting of semi-finished products
  • Hot rolling
  • Heat certification and release
2420Manufacture of basic precious and other non-ferrous metals5 processes
  • Metal-bearing lot procurement and settlement
  • Pyrometallurgical smelting and conversion
  • Electrochemical refining and purification
  • Casting and molding of primary forms
  • Metal product certification and dispatch
2431Casting of iron and steel5 processes
  • Cast part engineering and quoting
  • Mold and core preparation
  • Metal melting and metallurgical adjustment
  • Pouring, cooling and shakeout
  • Finishing, heat treatment and part certification
2432Casting of non-ferrous metals5 processes
  • Casting tooling development and approval
  • Casting mold and core preparation
  • Non-ferrous alloy melting and metallurgical treatment
  • Non-ferrous part pouring, solidification and shakeout
  • Finishing, heat treatment and casting release
2511Manufacture of structural metal products5 processes
  • Structural project quoting and contracting
  • Detailed engineering and shop drawings
  • Structural material procurement and traceability
  • Structural component fabrication and assembly
  • Final quality control and dispatch to site
2512Manufacture of tanks, reservoirs and containers of metal5 processes
  • Detailed engineering and vessel design calculation
  • Certified metal material procurement and traceability
  • Shell and head fabrication, forming and assembly
  • Inspection, non-destructive testing and hydrostatic test
  • Surface treatment, coating and preservation
2513Manufacture of steam generators, except central heating hot water boilers5 processes
  • Code-based thermomechanical design and calculation
  • Pressure material procurement and traceability
  • Pressure component fabrication and welding
  • Non-destructive inspection and hydrostatic test
  • Installation, commissioning and performance test
2520Manufacture of weapons and ammunition5 processes
  • Controlled material procurement and receiving
  • Machining and forming of ballistic components
  • Pyrotechnic loading and full assembly
  • Approval and bench ballistic testing
  • Custody, traceability and regulated dispatch
2591Forging, pressing, stamping and roll-forming of metal; powder metallurgy5 processes
  • Tooling development and approval
  • Series production by forging and stamping
  • Powder metallurgy component production
  • Heat treatment and surface finishing
  • Die maintenance and refurbishment
2592Treatment and coating of metals; machining5 processes
  • Quoting and technical feasibility
  • Work order planning and preparation
  • Part machining
  • Heat treatment and surface coating
  • Quality control, metrology and certification
2593Manufacture of cutlery, hand tools and general hardware5 processes
  • Production scheduling and launch
  • Raw material procurement and control
  • Forming and heat treatment
  • Machining, sharpening and assembly of tools and cutlery
  • Quality control, packing and dispatch
2599Manufacture of other fabricated metal products n.e.c.5 processes
  • Metal product quoting and technical development
  • Metallurgical raw material procurement and receiving
  • Metal component manufacturing and forming
  • Surface treatment and protective finishing
  • Final quality control, packing and dispatch
2610Manufacture of electronic components and boards5 processes
  • New product introduction and manufacturing preparation
  • Electronic component procurement and kitting
  • Electronic board assembly and soldering
  • Electronic inspection and functional testing
  • Conformal coating, integration and product release
2620Manufacture of computers and peripheral equipment5 processes
  • New product introduction and technical release
  • Electronic component procurement and control
  • Hardware and peripheral assembly and mounting
  • Firmware flashing and stress testing
  • Warranty management and RMA repair
2630Manufacture of communication equipment5 processes
  • Communications hardware and firmware industrialization
  • Electronic component and radio frequency module procurement
  • Surface mount and PCBA electronic board assembly
  • Radio frequency calibration and secure provisioning
  • Regulatory compliance control, serialization and equipment dispatch
2640Manufacture of consumer electronics5 processes
  • New product introduction
  • Electronic component planning and procurement
  • Electronic device manufacturing and assembly
  • Quality control, stress testing and batch release
  • Warranty management and RMA technical service
2651Manufacture of measuring, testing, navigating and control equipment5 processes
  • Measuring and control instrument development and industrialization
  • Measuring and control equipment manufacturing and assembly
  • Metrological calibration and precision adjustment
  • Environmental testing and product release
  • After-sales recalibration and metrological maintenance
2652Manufacture of watches and clocks4 processes
  • Micro-component machining and finishing
  • Movement assembly and regulation
  • Casing and outer assembly
  • Chronometric control and water-resistance testing
2660Manufacture of irradiation, electromedical and electrotherapeutic equipment5 processes
  • Medical equipment design and transfer to manufacturing
  • Critical component procurement and qualification
  • Irradiation equipment manufacturing and integration
  • Radiological calibration and batch release
  • Installation, commissioning and entry into service
2670Manufacture of optical instruments and photographic equipment5 processes
  • Precision optical component manufacturing
  • Optical coating treatment and deposition
  • Opto-mechanical assembly and alignment
  • Electro-optical integration and photometric calibration
  • Metrological certification and environmental sealing
2680Manufacture of magnetic and optical media5 processes
  • Mastering and stamper generation
  • Precision substrate molding and conditioning
  • Vacuum deposition of functional layers and sputtering
  • Protective curing and media assembly
  • Read and write signal certification and analysis
2710Manufacture of electric motors, generators, transformers and electricity distribution and control apparatus5 processes
  • Electromechanical design and engineering
  • Critical supplies procurement and qualification
  • Electromechanical manufacturing and assembly
  • Electrical testing and factory acceptance tests
  • Technical handover and entry into service
2720Manufacture of batteries and accumulators5 processes
  • Electrochemical material procurement and control
  • Electrode manufacturing and preparation
  • Electrochemical cell assembly and sealing
  • Electrochemical formation, aging and cell grading
  • Battery pack assembly, BMS integration and certification
2731Manufacture of fibre optic cables4 processes
  • Optical cable engineering and design
  • Primary optical unit manufacturing
  • Structural cabling and jacketing
  • Factory acceptance tests and optical certification
2732Manufacture of other electronic and electric wires and cables5 processes
  • Cable quoting and technical design
  • Raw material procurement and price fixing
  • Conductor and cable manufacturing
  • Quality control and electrical certification
  • Reel conditioning and dispatch
2733Manufacture of wiring devices5 processes
  • Production planning and procurement
  • Conductive component stamping
  • Housing and insulating component molding
  • Wiring mechanism assembly
  • Electrical safety testing and batch release
2740Manufacture of electric lighting equipment5 processes
  • Luminaire design and approval
  • Critical component procurement
  • Luminaire manufacturing and assembly
  • Quality control and technical testing
  • Order preparation and dispatch
2750Manufacture of domestic appliances4 processes
  • Product development and approval
  • Component and raw material procurement
  • Home appliance manufacturing and assembly
  • Warranty management and after-sales service
2790Manufacture of other electrical equipment5 processes
  • Electrical equipment design and industrialization
  • Electrical material and component procurement
  • Electromechanical manufacturing and assembly
  • Electrical safety testing and certification
  • Packing, dispatch and technical handover
2811Manufacture of engines and turbines, except aircraft, vehicle and cycle engines5 processes
  • Engineering and design to specification
  • Critical material and component procurement
  • Critical component machining and manufacturing
  • System assembly and integration
  • Performance testing and factory acceptance
2812Manufacture of fluid power equipment5 processes
  • Fluid power system design and configuration
  • Containment and pressure component machining and finishing
  • Fluid equipment assembly and decontamination
  • Hydrostatic testing and performance certification
  • Remanufacturing and refurbishment of hydraulic components
2813Manufacture of other pumps, compressors, taps and valves5 processes
  • Application engineering and technical quoting
  • Casting and critical material procurement
  • Component and body machining
  • Assembly and pressure and performance testing
  • Final inspection, dossier compilation and dispatch
2814Manufacture of bearings, gears, gearing and driving elements5 processes
  • Quoting and technical development of transmission components
  • Raw material procurement and validation
  • Precision machining and gear cutting
  • Heat treatment and finish grinding
  • Transmission assembly and functional testing
2815Manufacture of ovens, furnaces and furnace burners5 processes
  • Thermal equipment engineering and quoting
  • Critical material and component procurement
  • Structural fabrication and refractory lining
  • Integration and combustion testing in the shop
  • On-site installation, start-up and handover
2816Manufacture of lifting and handling equipment5 processes
  • Equipment engineering and design
  • Component and raw material procurement
  • Structural fabrication and electromechanical assembly
  • Load testing and in-plant certification
  • On-site installation and commissioning
2817Manufacture of office machinery and equipment (except computers and peripheral equipment)5 processes
  • Component planning and procurement
  • Electromechanical manufacturing and assembly
  • Equipment quality control and calibration
  • Order management and machinery distribution
  • Warranty management and technical service
2818Manufacture of power-driven hand tools5 processes
  • Critical component procurement
  • Electromechanical manufacturing and assembly
  • Safety testing and final quality
  • Packing and commercial distribution
  • Warranty and after-sales service management
2819Manufacture of other general-purpose machinery5 processes
  • Engineering and technical quoting
  • Material and component procurement
  • Machinery manufacturing and assembly
  • Quality testing and factory acceptance
  • Installation, start-up and handover
2821Manufacture of agricultural and forestry machinery5 processes
  • Machinery configuration and sales
  • Component planning and procurement
  • Machinery manufacturing and assembly
  • Quality control and end-of-line testing
  • Technical handover and start-up
2822Manufacture of metal-forming machinery and machine tools5 processes
  • Pre-sales engineering and technical quoting
  • Design and detailed engineering
  • Critical component machining and metrology
  • Mechatronic assembly and integration
  • Calibration, testing and factory acceptance
2823Manufacture of machinery for metallurgy5 processes
  • Bid engineering and contracting
  • Detailed design and industrialization
  • Structural fabrication and heavy machining
  • Shop assembly and FAT tests
  • On-site installation and start-up
2824Manufacture of machinery for mining, quarrying and construction5 processes
  • Machinery engineering and technical configuration
  • Structural fabrication and heavy assembly
  • Factory acceptance tests and certification
  • Disassembly, special transport and on-site assembly
  • Warranty management, field support and critical spare parts
2825Manufacture of machinery for food, beverage and tobacco processing5 processes
  • Machinery quoting and contracting
  • Design and detailed engineering
  • Manufacturing, machining and electromechanical assembly
  • Factory acceptance tests (FAT)
  • On-site installation, commissioning and acceptance (SAT)
2826Manufacture of machinery for textile, apparel and leather production5 processes
  • Custom machinery engineering and quoting
  • Electromechanical manufacturing and assembly
  • Calibration tests and factory acceptance
  • On-site installation and start-up
  • Technical maintenance and critical spare parts supply
2829Manufacture of other special-purpose machinery5 processes
  • Made-to-order quoting and technical evaluation
  • Engineering design and development
  • Material procurement and parts manufacturing
  • Assembly, integration and factory acceptance tests
  • On-site installation, start-up and handover
2910Manufacture of motor vehicles5 processes
  • Production planning and sequencing
  • Synchronized material procurement
  • Automotive manufacturing and assembly
  • Quality control and end-of-line testing
  • Finished vehicle management and dispatch
2920Manufacture of bodies (coachwork) for motor vehicles; manufacture of trailers and semi-trailers5 processes
  • Technical design and engineering of bodies and trailers
  • Chassis and structural component procurement and receiving
  • Structural fabrication and body assembly
  • Auxiliary system integration, painting and finishing
  • Final inspection, testing and vehicle homologation
2930Manufacture of parts and accessories for motor vehicles5 processes
  • Auto parts development and PPAP approval
  • Material planning and procurement
  • Series manufacturing and assembly of auto parts
  • Quality control and batch release
  • JIT/JIS logistics dispatch and sequencing
3011Building of ships and floating structures5 processes
  • Naval design and engineering
  • Steel and critical equipment procurement
  • Prefabrication and block construction
  • Dry dock assembly and ship outfitting
  • Sea trials and ship delivery
3012Building of pleasure and sporting boats5 processes
  • Technical configuration and boat contracting
  • Hull and deck structural fabrication
  • Outfitting and installation of nautical systems
  • Seaworthiness testing and naval certification
  • Technical handover and boat registration
3020Manufacture of railway locomotives and rolling stock5 processes
  • Rolling stock design and engineering
  • Railway system and component procurement
  • Car body and bogie structural fabrication and assembly
  • Electromechanical integration and interior fit-out of units
  • Testing, commissioning and railway homologation
3030Manufacture of air and spacecraft and related machinery5 processes
  • Design and airworthiness certification
  • Aerospace procurement and traceability
  • Airframe assembly and integration
  • Acceptance testing and flights
  • Technical handover and airworthiness transfer
3040Manufacture of military fighting vehicles5 processes
  • Vehicle configuration management and engineering
  • Strategic material procurement and control
  • Armored hull and running gear manufacturing
  • Weapon and mission system integration
  • Firing tests, homologation and military handover
3091Manufacture of motorcycles5 processes
  • Production planning and scheduling
  • Critical component procurement and receiving
  • Frame manufacturing and finishing
  • Final assembly line assembly
  • End-of-line inspection, dynamic testing and certification
3092Manufacture of bicycles and invalid carriages5 processes
  • Technical configuration and production launch
  • Tubular frame manufacturing and finishing
  • Mechanical assembly and postural integration
  • Quality control, testing and certification
  • Warranty management and technical assessment
3099Manufacture of other transport equipment n.e.c.5 processes
  • Prototype design and validation
  • Material procurement and control
  • Structural fabrication and surface treatment
  • Mechanical assembly and running gear integration
  • Final inspection, load testing and release
3100Manufacture of furniture5 processes
  • Product design and engineering
  • Material and supplies procurement
  • Part machining and shaping
  • Surface treatment and finishing
  • Assembly, final control and packing
3211Manufacture of jewellery and related articles5 processes
  • Die making and mold preparation
  • Investment casting and pouring of precious metals
  • Gem setting and assembly
  • Surface finishing and legal hallmarking
  • Recovery and refining of precious metal losses
3212Manufacture of imitation jewellery and related articles5 processes
  • Collection development and prototyping
  • Supplies planning and procurement
  • Casting and rough finishing of base pieces
  • Galvanic plating and surface finishing
  • Assembly, setting and final conditioning
3220Manufacture of musical instruments5 processes
  • Acoustic material conditioning and grading
  • Resonant body construction and assembly
  • Acoustic finishing and surface treatment
  • Mounting, mechanical calibration and tuning
  • Acoustic audit and final certification
3230Manufacture of sports goods5 processes
  • Sporting goods development and approval
  • Technical supplies planning and procurement
  • Sporting goods manufacturing and assembly
  • Quality control and performance testing
  • Commercial order management and dispatch
3240Manufacture of games and toys5 processes
  • Toy development and certification
  • Certified raw material procurement
  • Toy manufacturing and assembly
  • Quality control and batch release
  • Order management and wholesale distribution
3250Manufacture of medical and dental instruments and supplies5 processes
  • Medical device design and development
  • Biomedical material procurement and control
  • Manufacturing and assembly in a controlled environment
  • Sterilization and batch release
  • Technovigilance and complaint management
3290Other manufacturing n.e.c.5 processes
  • Product design and technical specification
  • Supplies planning and procurement
  • Batch manufacturing and assembly
  • Quality control and technical testing
  • Conditioning, packing and dispatch
3311Repair of fabricated metal products5 processes
  • Technical assessment, diagnosis and budgeting
  • Work planning and metallurgical procurement
  • Rebuilding, welding and machining of metal parts
  • Quality control and integrity testing
  • Technical handover and service settlement
3312Repair of machinery5 processes
  • Technical diagnosis and assessment
  • Quoting and work order planning
  • Spare parts supply and manufacturing
  • Repair, rebuilding and assembly
  • Testing, quality control and technical handover
3313Repair of electronic and optical equipment5 processes
  • Reception, diagnosis and budgeting
  • Component repair and replacement
  • Calibration, alignment and certification
  • Final check, handover and invoicing
  • Warranty and re-entry management
3314Repair of electrical equipment5 processes
  • Repair diagnosis and budgeting
  • Winding disassembly and re-engineering
  • Winding making and mounting
  • Insulating impregnation and curing
  • Final testing and certification
3315Repair of transport equipment, except motor vehicles4 processes
  • Reception and incoming technical inspection
  • Technical planning and repair budgeting
  • Overhaul and structural repair execution
  • Operational testing, certification and technical handover
3319Repair of other equipment5 processes
  • Reception and Technical Diagnosis
  • Quoting and Service Approval
  • Specific Spare Parts and Supplies Procurement
  • Technical Execution and Reconditioning
  • Quality Control, Handover and Service Closeout
3320Installation of industrial machinery and equipment5 processes
  • Technical assessment and installation quoting
  • Assembly engineering and resource planning
  • Mechanical assembly and service interconnection
  • Commissioning and operational testing
  • Technical handover and installation closeout
FConstruction11 instances · 56 processes
4100Construction of buildings6 processes
  • Tendering and works award
  • Works planning and launch
  • Procurement and subcontract management
  • Works execution and control
  • Progress certification and billing
  • Works handover and closeout
4210Construction of roads and railways5 processes
  • Tendering and works contracting
  • Works planning and mobilization
  • Execution of road and railway alignment and infrastructure
  • Progress measurement and certification
  • Final handover and works settlement
4220Construction of utility projects5 processes
  • Tendering and works award
  • Right-of-way clearance and permits
  • Execution and installation of infrastructure networks
  • Progress measurement and certification
  • Testing, commissioning and works handover
4290Construction of other civil engineering projects5 processes
  • Tendering and works award
  • Technical planning and works mobilization
  • Execution of work fronts and works control
  • Progress measurement and certification
  • Final handover and works settlement
4311Demolition5 processes
  • Demolition assessment and quotation
  • Permit management and utility disconnection
  • Selective dismantling and decontamination
  • Execution of structural demolition
  • Waste management and site handover
4312Site preparation5 processes
  • Technical study and quotation
  • Equipment mobilization and topographic layout
  • Clearing and site cleaning
  • Earthmoving and compaction
  • Platform certification and handover
4321Electrical installation5 processes
  • Electrical tendering and budgeting
  • Detailed engineering and planning
  • Electrical procurement and supply management
  • Electrical execution and installation
  • Testing, commissioning and certification
4322Plumbing, heating and air-conditioning installation5 processes
  • Installation Budgeting and Contracting
  • Materials and Equipment Procurement and Logistics
  • On-Site Installation Execution and Assembly
  • System Testing, Start-Up and Balancing
  • Legalization, Handover and Works Closeout
4329Other construction installation5 processes
  • Installation quotation and contracting
  • Detailed engineering and procurement
  • On-site assembly and installation
  • Testing, start-up and technical handover
  • Warranty management and final acceptance
4330Building completion and finishing5 processes
  • Finishing budgeting and contracting
  • Technical layout and sample approval
  • Procurement and stocking of specialized materials
  • Execution and supervision of finishing fronts
  • Certification, remediation and final handover
4390Other specialized construction activities5 processes
  • Specialized works budgeting and contracting
  • Technical planning and mobilization to site
  • Execution and technical quality assurance
  • Certification and billing of works progress
  • Technical closeout and works handover
GWholesale and retail trade43 instances · 199 processes
4510Sale of motor vehicles4 processes
  • Vehicle acquisition and intake
  • Vehicle sales and commercial closing
  • Registration and licensing management
  • Vehicle preparation and technical handover
4520Maintenance and repair of motor vehicles4 processes
  • Vehicle reception and diagnosis
  • Service quoting and authorization
  • Maintenance and repair execution
  • Quality control and vehicle delivery
4530Sale of motor vehicle parts and accessories4 processes
  • Auto parts identification and quoting
  • Auto parts sales, invoicing and dispatch
  • Auto parts replenishment and storage
  • Warranty and technical returns management
4540Sale, maintenance and repair of motorcycles and related parts and accessories4 processes
  • Motorcycle sales and delivery
  • Spare parts and accessories sales
  • Workshop maintenance and repair
  • Manufacturer warranty management
4610Wholesale on a fee or contract basis4 processes
  • Formalization of the commercial mandate
  • Arrangement of wholesale transactions
  • Delivery tracking and certification
  • Fee settlement and collection
4620Wholesale of agricultural raw materials and live animals5 processes
  • Origination and contracting at source
  • Receipt, quality control and weighing
  • Stock conditioning and preservation
  • Wholesale marketing and trade matching
  • Dispatch, transit and final settlement
4630Wholesale of food, beverages and tobacco5 processes
  • Wholesale procurement and receiving
  • Wholesale order sales and management
  • Order preparation and shipping
  • Route distribution and delivery
  • Commercial invoicing and collection
4641Wholesale of textiles, clothing and footwear5 processes
  • Merchandise procurement and receiving
  • Wholesale order sales and reservation
  • Order preparation and dispatch
  • Invoicing and collection on account
  • Returns and defect claims management
4649Wholesale of other household goods5 processes
  • Merchandise procurement and receiving
  • Credit rating and trade agreements
  • Wholesale order sales and processing
  • Logistics preparation and dispatch
  • Invoicing and collections management
4651Wholesale of computers, computer peripheral equipment and software5 processes
  • Technology equipment procurement and receiving
  • B2B order sales and credit approval
  • Software license provisioning and issuance
  • Wholesale preparation, serial control and dispatch
  • Wholesale technical warranty and RMA management
4652Wholesale of electronic and telecommunications equipment and parts5 processes
  • Wholesale quotation and sale of equipment and components
  • Commercial credit assessment and management
  • Specialized inventory procurement and receiving
  • Order preparation and dispatch with serial traceability
  • Warranty management and merchandise return authorization
4653Wholesale of agricultural machinery, equipment and supplies5 processes
  • Machinery and supplies procurement
  • Wholesale sales and financial structuring
  • Pre-delivery preparation and inspection
  • Spare parts and supplies distribution and dispatch
  • Warranty handling and official technical support
4659Wholesale of other machinery and equipment4 processes
  • Consultative sales and equipment contracting
  • Equipment procurement and technical receiving
  • Preparation, technical handover and commissioning
  • After-sales service and warranty management
4661Wholesale of solid, liquid and gaseous fuels and related products5 processes
  • Bulk fuel receiving and storage
  • Wholesale order and quota management
  • Loading rack scheduling and dispatch
  • Transport, delivery and shrinkage reconciliation
  • Hydrocarbon invoicing and tax settlement
4662Wholesale of metals and metal ores4 processes
  • Metals and ores procurement and receiving
  • Quotation and formalization of wholesale sales
  • Metal materials preparation and dispatch
  • Final commercial settlement and invoicing
4663Wholesale of construction materials, hardware, plumbing and heating equipment and supplies4 processes
  • Merchandise procurement and receiving
  • Wholesale quotation and sales
  • Logistics preparation and dispatch
  • Wholesale invoicing and collection
4669Wholesale of waste and scrap and other products n.e.c.5 processes
  • Receiving and weighbridge weighing
  • Scrap sorting and valuation
  • Supplier purchase settlement
  • Conditioning and mechanical processing
  • Sale and dispatch to the steel industry
4690Non-specialized wholesale trade5 processes
  • Multi-assortment procurement
  • Receiving, control and storage
  • Wholesale order arrangement and approval
  • Order preparation, consolidation and dispatch
  • Invoicing, credit management and collection
4711Retail sale in non-specialized stores with food, beverages or tobacco predominating5 processes
  • Merchandise procurement and receiving
  • Shelf replenishment and control
  • Checkout payment and sales
  • Cash count and register closing
  • Shrinkage and expiry control
4719Other retail sale in non-specialized stores5 processes
  • Merchandise procurement and receiving
  • Sales floor replenishment and rotation
  • Point-of-sale selling and payment
  • Exchanges and returns management
  • Cash count and daily register closing
4721Retail sale of food in specialized stores5 processes
  • Food procurement and receiving
  • Food portioning and conditioning
  • Rotation and shrinkage control
  • Counter service and dispatch
  • Point-of-sale payment
4722Retail sale of beverages in specialized stores4 processes
  • Counter sales and payment
  • Beverage receiving and storage
  • Returnable container and refill management
  • Fragile order packing and dispatch
4723Retail sale of tobacco products in specialized stores4 processes
  • Procurement and receiving with tax control
  • Humidor storage and climate control
  • Counter sales with age verification
  • Write-offs and tax-related returns management
4730Retail sale of automotive fuel in specialized stores5 processes
  • Fuel procurement and unloading
  • Forecourt fuel dispensing
  • Fuel payment and invoicing
  • Shift close and forecourt cash count
  • Volumetric control and inventory reconciliation
4741Retail sale of computers, peripheral equipment, software and telecommunications equipment in specialized stores4 processes
  • Serialized merchandise procurement and receiving
  • Technical advice and specialized sales
  • Custom equipment assembly and configuration
  • Warranty management and after-sales RMA support
4742Retail sale of audio and video equipment in specialized stores5 processes
  • Technical demonstration in showroom
  • Assisted sales and serialized invoicing
  • Home installation and calibration
  • Merchandise receiving and serial control
  • Warranty management and after-sales service
4751Retail sale of textiles in specialized stores5 processes
  • Textile inventory receiving and registration
  • Advice, measuring and cut-to-length at the counter
  • Invoicing, payment and purchase delivery
  • Remnant management and roll-end clearance
  • Exchanges and textile defect claims handling
4752Retail sale of hardware, paints and glass in specialized stores5 processes
  • Counter sales and dispatch
  • Made-to-measure order preparation and paint tinting
  • Merchandise procurement and receiving
  • Account management and collection from trade customers
  • Exchanges and returns management
4753Retail sale of carpets, rugs, wall and floor coverings in specialized stores5 processes
  • Covering quoting and quantity takeoff
  • Sales and allocation by batch
  • Covering cutting and preparation
  • On-site installation and fitting
  • Batch procurement and control
4759Retail sale of electrical household appliances, furniture, lighting equipment and other household articles in specialized stores5 processes
  • Home goods sales and financing
  • Dispatch, home delivery and installation
  • Warranty management and after-sales technical service
  • Merchandise receiving and storage
  • Product returns and exchanges
4761Retail sale of books, newspapers and stationery in specialized stores4 processes
  • Counter sales and payment
  • Book ordering and reservation
  • Periodical distribution and returns
  • Stationery and bookshop item replenishment
4762Retail sale of music and video recordings in specialized stores5 processes
  • Appraisal and purchase of used recordings
  • Pre-order and limited edition management
  • Counter sales with listening and verification
  • Special orders of imported or out-of-print recordings
  • Receiving, cataloguing and display of physical media
4763Retail sale of sporting equipment in specialized stores5 processes
  • Sporting goods procurement and stock control
  • Technical advice and assisted sales
  • Counter payment and invoicing
  • Equipment customization and technical service
  • Sporting goods exchanges and warranties management
4764Retail sale of games and toys in specialized stores4 processes
  • Counter sales and payment
  • Exchanges and returns management
  • Merchandise receiving, safety control and registration
  • Seasonal planning and procurement
4771Retail sale of clothing, footwear and leather articles in specialized stores4 processes
  • Collection receiving and tagging
  • Assisted sales and in-store payment
  • Clothing and footwear exchanges and returns
  • Seasonal rotation and clearance
4772Retail sale of pharmaceutical and medical goods, cosmetic and toilet articles in specialized stores5 processes
  • Prescription medicine dispensing
  • Over-the-counter and personal care retail sales
  • Pharmaceutical stock receiving and technical control
  • Settlement and invoicing to health insurers and coverage entities
  • Health traceability and expiry control
4773Retail sale of other new goods in specialized stores4 processes
  • Specialized merchandise procurement and receiving
  • Consultative sales and order generation
  • Payment, invoicing and product delivery
  • Warranty and returns management
4774Retail sale of second-hand goods5 processes
  • Appraisal and intake of used items
  • Item conditioning and cataloguing
  • Retail sales and invoicing
  • Consignor settlement and payment
  • Unsold item management and return
4781Retail sale via stalls and markets of food, beverages and tobacco5 processes
  • Merchandise procurement and receiving
  • Stall setup and operational readiness
  • Selling, portioning and payment at the stall
  • Shrinkage management and perishables preservation
  • Daily cash close and stall settlement
4782Retail sale via stalls and markets of textiles, clothing and footwear5 processes
  • Merchandise procurement and control
  • Stall setup and preparation
  • Selling and payment at the stall
  • Exchanges and returns management
  • End-of-day close and stall teardown
4789Retail sale via stalls and markets of other goods4 processes
  • Merchandise procurement and preparation
  • Stall setup and readiness
  • Direct selling and payment at the stall
  • Daily close, cash count and stall teardown
4791Retail sale via mail order houses or via Internet5 processes
  • Catalogue publication and updating
  • Order processing and payment
  • Order preparation and packing
  • Shipment dispatch and distribution
  • Returns and refunds management
4799Other retail sale not in stores, stalls or markets5 processes
  • Door-to-door demonstration and direct selling
  • Direct order validation and processing
  • Home dispatch and delivery
  • Itinerant collection and route reporting
  • Withdrawal and home after-sales management
JInformation and communication23 instances · 111 processes
5811Book publishing5 processes
  • Manuscript evaluation and contracting
  • Editorial preparation and design
  • Print run and printing management
  • Distribution and placement in sales channels
  • Royalty and author rights settlement
5812Publishing of directories and mailing lists5 processes
  • Source record acquisition
  • Data curation and validation
  • Marketing of listing and advertising space
  • Directory compilation and publication
  • Mailing list segmentation and supply
5813Publishing of newspapers, journals and periodicals5 processes
  • Editorial planning and production
  • Advertising space marketing and management
  • Layout and edition close
  • Physical production and distribution of copies
  • Subscription and reader management
5819Other publishing activities5 processes
  • Content acquisition and licensing
  • Editing and design of editorial pieces
  • Print and digital production management
  • Commercial distribution and placement
  • Royalty settlement to rights holders
5820Software publishing5 processes
  • Software product intake and cataloguing
  • Software release certification and issuance
  • Distribution and publication in commercial channels
  • Software license issuance and activation
  • Update patch management and deployment
5911Motion picture, video and television programme production activities5 processes
  • Audiovisual project development and financing
  • Pre-production and operational readiness
  • Shooting and capture of audiovisual material
  • Audiovisual post-production and mastering
  • Quality control and technical master delivery
5912Motion picture, video and television programme post-production activities5 processes
  • Material ingest and conforming
  • Picture editing and assembly
  • Color correction and grading
  • Sound post-production and mixing
  • Mastering, quality control and delivery
5913Motion picture, video and television programme distribution activities5 processes
  • Acquisition of distribution rights
  • Preparation and localization of distribution materials
  • Marketing and licensing of release windows
  • Asset delivery and operational enablement
  • Settlement and accounting
5914Motion picture projection activities5 processes
  • Film licensing and contracting
  • Weekly programming of listings and screenings
  • Ticket sales and issuance
  • Technical ingest, quality control and projection
  • Box office reporting and settlement to distributors
5920Sound recording and music publishing activities5 processes
  • Studio production and recording
  • Audio mixing and mastering
  • Work registration and publishing management
  • Music licensing and synchronization
  • Royalty settlement and payment
6010Radio broadcasting5 processes
  • Programming Schedule Planning
  • Advertising Sales and Traffic
  • Production and Running Order Preparation
  • Live Broadcast and Transmission
  • Airtime Audit and Certification
6020Television programming and broadcasting activities5 processes
  • Content acquisition and licensing
  • Content ingest and quality control
  • Programming schedule planning and building
  • Advertising airtime management and traffic
  • On-air transmission and continuity
6110Wired telecommunications activities5 processes
  • Service activation and installation
  • Fault management and repair
  • Outside plant maintenance and expansion
  • Service rating and billing
  • Service disconnection and equipment recovery
6120Wireless telecommunications activities4 processes
  • Deployment and commissioning of radio sites
  • Wireless service activation and provisioning
  • Traffic mediation, rating and billing
  • Fault management and wireless network maintenance
6130Satellite telecommunications activities5 processes
  • Satellite capacity provisioning
  • Earth station commissioning
  • Satellite radio frequency monitoring and control
  • Satellite incident management and contingency
  • Satellite service settlement and billing
6190Other telecommunications activities5 processes
  • Service provisioning and activation
  • Traffic routing and switching
  • Network and link incident management
  • Usage mediation and rating
  • Reconciliation and settlement with carrier operators
6201Computer programming activities5 processes
  • Software estimation and contracting
  • Software development and integration
  • Software quality control and acceptance
  • Software deployment and go-live
  • Corrective software maintenance
6202Computer consultancy and computer facilities management activities5 processes
  • Technology solution consulting and design
  • Transition and takeover of computer facilities
  • Continuous infrastructure operation and monitoring
  • Incident management and service restoration
  • Change management and infrastructure maintenance
6209Other information technology and computer service activities4 processes
  • Critical data recovery
  • System deployment and configuration
  • Specialized technical incident resolution
  • Vulnerability assessment and remediation
6311Data processing, hosting and related activities5 processes
  • Hosting infrastructure provisioning
  • Data ingest and processing
  • Availability monitoring and incident management
  • Backup management and data recovery
  • Usage metering and service billing
6312Web portals4 processes
  • Content ingest and cataloguing
  • Information search and retrieval
  • Advertising placement management and delivery
  • Content curation and moderation
6391News agency activities5 processes
  • News coverage planning and assignment
  • News dispatch production and release
  • Breaking news alert handling and dissemination
  • News dispatch correction and retraction
  • Syndication and delivery of news feeds to subscribers
6399Other information service activities n.e.c.4 processes
  • Information source monitoring and capture
  • Information curation and structuring
  • Clipping and information alert distribution
  • Custom information research and search
KFinancial and insurance activities18 instances · 82 processes
6411Central banking5 processes
  • Currency issuance and distribution
  • Execution of open market operations
  • Real-time gross settlement of interbank payments
  • International reserves management
  • Lender-of-last-resort liquidity assistance
6419Other monetary intermediation5 processes
  • Account opening and deposit-taking
  • Loan origination and disbursement
  • Interbank payment clearing and settlement
  • Loan portfolio administration and recovery
  • Reserve requirement and treasury liquidity management
6420Activities of holding companies5 processes
  • Acquisition of equity interests
  • Governance and supervision of subsidiaries
  • Dividend collection and repatriation
  • Strategic capital allocation
  • Divestment of equity interests
6430Trusts, funds and similar financial entities5 processes
  • Fund unit subscription
  • Asset valuation and unit value calculation
  • Investment portfolio execution and rebalancing
  • Fund unit redemption
  • Distribution of returns and dividends
6491Financial leasing4 processes
  • Lease origination and assessment
  • Asset acquisition and contract activation
  • Lease payment administration and collection
  • Settlement and exercise of the end-of-lease option
6492Other credit granting5 processes
  • Credit origination and assessment
  • Loan structuring and disbursement
  • Regular installment administration and collection
  • Delinquent portfolio recovery and collection
  • Loan payoff and closure
6499Other financial service activities, except insurance and pension funding, n.e.c.4 processes
  • Trade receivables factoring
  • Issuance of hedging contracts
  • Own-capital investment
  • Collateral and margin administration
6511Life insurance4 processes
  • Life policy underwriting and issuance
  • Premium collection and policy in-force management
  • Policy changes and contract administration
  • Life claims settlement and payment
6512Non-life insurance4 processes
  • Policy underwriting and issuance
  • Premium invoicing and collection
  • Claims handling and settlement
  • Reinsurance cession and recovery
6520Reinsurance5 processes
  • Reinsurance underwriting and quoting
  • Issuance and contract formalization
  • Technical account and premium administration
  • Reinsurance claims management and settlement
  • Retrocession management and capital protection
6530Pension funding5 processes
  • Enrollment and individual account opening
  • Contribution collection and crediting
  • Fund management and investment and unit valuation
  • Transfer of accrued rights
  • Benefit recognition and settlement
6611Administration of financial markets5 processes
  • Admission of instruments to trading
  • Authorization of trading members
  • Order matching and execution
  • Market surveillance and supervision
  • Session close and post-trade clearing
6612Security and commodity contracts brokerage5 processes
  • Client onboarding and brokerage account opening
  • Market order receipt and routing
  • Trade execution and confirmation
  • Trade settlement and clearing
  • Collateral management and margin calls
6619Other activities auxiliary to financial service activities4 processes
  • Financial transaction processing and clearing
  • Loan and mortgage brokerage
  • Financial advisory and wealth planning
  • Trust administration and collateral custody
6621Risk and damage evaluation4 processes
  • Pre-underwriting risk assessment
  • Loss adjustment and claims settlement
  • Cause investigation and fraud detection
  • Appraisal and salvage management
6622Activities of insurance agents and brokers5 processes
  • Quotation and coverage advisory
  • Policy placement and issuance
  • Premium and commission collection and reconciliation
  • Portfolio change and renewal management
  • Claims assistance and handling
6629Other activities auxiliary to insurance and pension funding4 processes
  • Actuarial valuation of liabilities and reserves
  • Salvage and remnants administration
  • Delegated administration of pension accounts
  • Subrogation recovery management
6630Fund management activities4 processes
  • Fund unit subscription
  • Investment management and execution
  • Portfolio valuation and net asset value calculation
  • Fund unit redemption
LReal estate activities2 instances · 9 processes
6810Real estate activities with own or leased property5 processes
  • Property acquisition
  • Property leasing
  • Rent collection and management
  • Property maintenance and upkeep
  • Property disposal
6820Real estate activities on a fee or contract basis4 processes
  • Property listing and authorization
  • Marketing and viewing management
  • Brokerage and deal closing
  • Rental administration and settlement
QHuman health and social work activities9 instances · 44 processes
8610Hospital activities5 processes
  • Triage and emergency care
  • Hospital admission and inpatient stay
  • Clinical care and progress during inpatient stay
  • Surgical management and execution
  • Hospital discharge
8620Medical and dental practice activities4 processes
  • Patient scheduling and admission
  • Outpatient medical consultation
  • Scheduled dental treatment
  • Billing and settlement of services
8690Other human health activities5 processes
  • Admission and coverage validation
  • Initial assessment and therapeutic plan design
  • Delivery of the care session
  • Functional reassessment and therapeutic discharge
  • Billing and settlement of services
8710Residential nursing care activities5 processes
  • Resident admission and assessment
  • Nursing care planning
  • Medication and treatment administration
  • Clinical monitoring and shift handover
  • Deterioration management and referral
8720Residential care activities for persons with intellectual disabilities, mental illness and substance abuse5 processes
  • Institutional admission and inpatient stay
  • Interdisciplinary therapeutic plan design
  • Medication administration and monitoring
  • Acute crisis management and containment
  • Institutional discharge and social and community reintegration
8730Residential care activities for the elderly and persons with disabilities5 processes
  • Resident admission and intake
  • Care plan development and updating
  • Daily care and medication administration
  • Acute event management and medical referral
  • Discharge and end of stay
8790Other residential care activities5 processes
  • Admission and residential reception
  • Comprehensive intervention plan
  • Daily care and community living management
  • Interinstitutional coordination and external services
  • Discharge and deinstitutionalization
8810Social work activities without accommodation for the elderly and persons with disabilities5 processes
  • Admission and comprehensive assessment
  • Individualized care plan development
  • Delivery of daily care and support
  • Periodic follow-up and reassessment
  • Discharge and institutional referral
8890Other social work activities without accommodation5 processes
  • Admission and social vulnerability assessment
  • Individual or family intervention plan design
  • Delivery of services and social support
  • Periodic case follow-up and reassessment
  • Discharge and interinstitutional referral